Q1. Have "OMAMORI" One Stroke Dragon (OMAMORI "Kyoto" Dragon Blessing) received prayers?
It has received prayers at Nyoisan Touji-ji Temple of Koyasan Shingon Sect., which is known familiarly as “yu-zu-san” .

Q2. Can I also place an order at Nyoisan Touji-ji Temple of Koyasan Shingon Sect?
You can only place an order on this website or Amazon.

Q3. Can I make an inquiry directly to Nyoisan Touji-ji Temple of Koyasan Shingon Sect?
The temple does not accept direct inquiries, because they concentrate on daily prayers and chanting, Buddhist memorial services and other services.
Make an inquiry on this website using the  inquiry form.

Q4.What payment methods do you accept?
We accept credit cards (VISA, MasterCard and American Express), PayPal or Apple Pay (credit card only) .

Q5.Can I cancel or change a request after completing my order?
Please note that we do not accept any changes or cancellations after you complete your order.

Q6.Do you accept returns and exchanges?
We do not accept returns or exchanges, in principle.
However, if an Omamori that we have delivered is defective or has another issue despite our thorough quality control, we will replace it with a new one. In such case, contact us using the inquiry formwithin one week after receiving the product.

Q7.How is the product delivered?
The delivery method differs among products .
Special Framed OMAMORI (lucky charm): Sagawa Express
Framed OMAMORI (lucky charm):EMS via Japan Post
OMAMORI Plaque (for desktops) :EMS via Japan Post

OMAMORI (lucky charm) as a hanging scroll:EMS via Japan Post
Take-along OMAMORI (lucky charm):International ePacket via Japan Post
Replacement ofuda (amulet):International ePacket via Japan Post.

Q8.Do you deliver to overseas locations?
Yes, we do.

Q9.Are there any import taxes or customs duties for importing OMAMORI? 
The recipient of an international shipment may be subject to such import taxes, customs duties and fee, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Our service and Japan Post has no control over these charges. Please contact your local customs for more information.

Q10.Which countries are OMAMORI banned to import?
You're responsible for assuring the OMAMORI can be lawfully imported to the destination country. Please contact your local customs for more information.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Q11.I want to send Omamori as gifts to my relatives, friends and other acquaintances. Can I specify different destinations?
Yes, you can specify the destination on the screen for entering destination information.

Q12.Do you offer giftwrapping services?
Yes.  Click here  

Q13.About how long does it take you to ship the product?
It differs among products. Refer to the  Deliveries page.

Q14.I would like the product to be delivered by a certain date. Do you offer an express delivery service?
We are sorry, but we do not offer an express delivery service. Place your order well in advance

Q15.Can I specify the delivery time?
We are sorry, but you cannot specify a delivery time.

Q16.Is there a tariff or commission fee?
Depending on your country of residence, you may need to pay a tariff, value-added tax or similar fee separately. You are responsible for such payment, if any. Pay it directly to the delivery company, relevant organization or the like.
Policies on taxes and customs clearance fees differ by country. Check with the relevant organization, such as the customs office, before placing an order.

Q17.Is there any country to which you cannot export the product?
This website or post office will not pay compensation in the case of a forfeiture or return, under an import ban or import restriction.
Check with the relevant local organization, such as the customs office, before placing an order.
You are responsible for any tax charged in relation to a forfeiture or return.

Q18.I did not receive an order-completion e-mail.
①Is the e-mail in your spam folder or trash?
The e-mail may have been sorted automatically into the spam folder or trash if your security software or e-mail software has a spam filter. If it was sorted into the spam folder, change your settings so that you can receive e-mails from the domain @omamori-dragon.com, from which order completion e-mails are sent, such as by adding the domain to the list of safe senders.
Did you block e-mails?
If you used a mobile phone e-mail address (such as one with the domain name docomo.ne.jp, ezweb.ne.jp, softbank.ne.jp or i.softbank.jp), unblock all the domains or add @omamori-dragon.com to your list of safe domains .